University Places, Maintenance and EMERGENCY Requests Information

Phone: Call Lana at (734) 478-2936
email: lana@university-places.com

To place a maintenance request, send an email to lana@university-places.com giving a clear description and exact location of the problem. By sending an email you are authorizing a University Places maintenance representative to enter your house to perform the repair requested. To better serve you please include all information below:

House Address
Email Address
Name
Phone Number
Describe the repairs needed

If you feel your maintenance problem is an emergency, immediately call (734) 478-2936. For further information read below.

If you are in a fire or medical emergency situation call 911.

What is considered an emergency? The following are a few examples of what is considered an emergency:

Locked out of our your unit. $100 fee for all lock out calls.

Exterior door lock doesn't work.

Severe water leak (Please attempt to shut off water to that location and/or contain the water leak).
Ann Arbor Water Department is case you need a street shut off is (734) 994-2666.

No electrical service (check circuit breaker or fuse panel prior to calling).

Sewer back up (If you feel you have a back up, do not use any water anywhere in the unit until we arrive).

Remember, this service is for true emergencies, not routine maintenance requests!

Can I be charged for maintenance? Generally no, routine maintenance for your residence is free. However, residents will be charged for maintenance that is required due to their neglect, i.e. coins, bottle caps, etc. jamming the garbage disposal, clogged toilets that resident has not made an effort to plunge themselves, broken windows, doors and screens.